Shipping policy

Delivery Cost - New Zealand

$5* - Northland & Auckland Orders

$7* - Rest of North Island Orders

$12*- South Island Orders

FREE* Standard Domestic Shipping when you spend $100 or more

 

*Rural Delivery, Waiheke, Stuart, and Great Barrier Islands all incur extra rural charge of $5.

Epic Coffee Limited retains the rights to change/amend shipping costs in case it has been incorrectly calculated.

Epic Coffee Limited will contact you to provide the accurate cost prior to dispatch should this differ from what is displayed on your order.

Delivery Cost - Australia

$25 Flat Rate on orders to Australia

Epic Coffee Limited retains the rights to change/amend shipping costs in case it has been incorrectly calculated.

Epic Coffee Limited will contact you to provide the accurate cost prior to dispatch should this differ from what is displayed on your order.

Delivery Time

We will be working our back sides off to get your order to you as quickly as possible. Orders are dispatched Monday to Friday.

Once your order is dispatched, you can expect to receive it within the below timeframes:

New Zealand

  • North Island – 1-2 working days, 
  • South Island - 2-3 working days. 
  • Waiheke, Stewart & Great Barriers Islands – 2-3 working days. 

If it is heading to a Rural Delivery address, please allow an extra 2-3 working days on top of those time frames. 

Australia

  • Please allow 4-10 working days.

Please Note

  • Deliveries to Great Barrier Island are for collection from drop-off point only, there is no door to door delivery service on Great Barrier Island.
  • We cannot courier to PO Boxes. Please provide a physical address.
  • Parcels are shipped with “signature not required” so the package will be left in your letterbox, front door or you can leave instructions at the checkout to leave the parcel in a safe place.
  • All of the goods we send are insured up to the point of delivery. 
  • We’re not covered for any goods that are damaged or stolen after being delivered.

Cancellation

Epic Coffee Limited may refuse to accept or cancel any order or delivery of goods at any time by giving written notice to you. Epic Coffee Limited shall not be liable for any loss as a result from such cancellation.